eLearning Support Request

Having issues with the North Alabama Conference's eLearning site? We're here to help! Use this form to let us know what's going on and we'll be in touch soon. If you haven't already done so, you may want to check out our knowledge base - in many cases your question may have already been answered there and we can get you on your way even faster! Note that support requests received using this form will generally be answered within one Conference business day (Monday-Thursday). If you haven't heard back within two business days, please email elearning@umcna.org.

Name(Required)

First Last

Email(Required)

If you have an account set up, please use the email associate with your account for faster support.

Which best describes your problem?(Required)

I'm having issues creating an account

I'm having trouble logging in or accessing my account

I'm having an issue enrolling in a course

I'm having an issue with a course I'm enrolled in

Other

Describe your issues creating an account.(Required)

It's particularly helpful if you can include details such as the email and username you're trying to use and any error messages you receive.

Did you know? Many login issues can be resolved by logging out and logging back in, or by resetting your password. To log out, choose the "Log Out" button that appears at the top of the screen when hovering over your name. To reset your password, click here.

If you've tried both of these and still are having issues, continue ahead with this form and we'll get you some help.

Share more about your issues logging in or accessing your account.(Required)

It helps if you can include any specific error messages and any other details about the problem you're running into.

Which course are you having issues with?

Which of these best describes the area where you're having an issue?

Course content such as a page, downloadable resources, or a video

A course quiz

A course assignment

Provide more details about the issue you're running into when trying to enroll in this course

It's particularly helpful if you can include any error messages or similar details you're receiving.

What problem with course content or assignments are you running into?(Required)

It's particularly helpful if you can include the specific lesson, quiz, or assignment where you're encountering issues (and in the case of lessons, it's best if you can include the URL for the lesson page itself). Please be as specific as possible including any error messages you're receiving.

Any other information we should know?

Any files to upload related to your issue?

Drop files here or

Max. file size: 128 MB.

It's not required, but if you have a screenshot, screen recording, or any other files demonstrating your issue it will go a long way toward helping us get it resolved.